Refund Policy
Effective September 29, 2026. GICH Holdings LLC.
Full refund within 30 days
Not satisfied? Ask within 30 days of purchase and we'll refund the full price of that credit pack, including sales tax, even if you've used some of the credits. The pack's remaining credits are removed from your account. You're free to stop using the Service at any time.
One full refund per 12 months
- Each account can receive one full refund in any 12-month period.
- After a full refund, new purchases on that account are paused for 12 months from the refund date.
- To come back sooner, make a re-entry purchase: a regular 40-credit pack at the normal price ($19 plus tax, the same as the amount refunded). You get the credits, the pause is lifted, and you can buy as normal. A re-entry purchase is not refundable under this policy.
- Your saved results stay available to view, print and download at any time.
Repeat refunds: account closed permanently
A second full refund within 12 months (on the same account, or on another account using the same payment card) permanently closes every account involved. This applies only to accounts that agreed to this policy when signing in. Closed accounts can't buy credits or run calculations; saved results stay available to view and download. If a closed account still has unused credits from another paid purchase, we refund those credits pro rata. We review closures on request; write to support@plumbingfixtureunits.com.
Our discretion
We may make exceptions to these rules in your favor, case by case (for example, a refund outside the window or lifting a pause early). Exceptions don't change the policy for anyone else.
How to ask
Email support@plumbingfixtureunits.com from the address on your account, with the purchase date. Refunds go back to the original payment method, usually within 5–10 business days. Your account page shows the refund deadline for each purchase.
Payment processor
Purchases are sold through Link, Stripe's checkout service, which acts as merchant of record. You can also ask Link support for a refund. Link may issue refunds within 60 days of purchase under its own policies and consumer-protection rules (for example, cooling-off periods where they apply), including on purchases this policy calls non-refundable. Any full refund, whoever issues it, counts as the account's refund for the 12-month period and removes the pack's credits.
After 30 days
Credits don't expire, so you can keep using them. After 30 days a purchase is not refundable, except where the law requires it. If we ever shut down the Service, we'll give at least 30 days' notice so you can use your credits (see the Terms).